Iconic Elements Inc. (operating under the brand name Iconic MetalGear) is committed to providing reliable, efficient shipping and clear return guidelines. The following policy outlines how we handle shipping, lead times, returns, and freight-related issues.

Shipping Policy

Where We Ship

We ship primarily within Canada and the United States.

• Free shipping is offered to most locations in North America.
• Exceptions: Hawaii, Alaska, and the Virgin Islands are excluded from free shipping offers.

Carriers

We choose carriers based on reliability, availability, and the best possible rate:

• Small shipments: UPS or Purolator
• LTL (Less-Than-Truckload) shipments: Carrier chosen based on best available option
• FTL (Full Truckload) shipments: Same process as LTL, based on customer needs and best pricing
• Customers may also arrange their own freight upon request

Handling & Lead Times

Handling and Lead times vary by product and availability:

• UPS/Purolator shipments (small, “in-stock” items such as step boxes, battery boxes, fifth wheel ramps, tire chain hangers, etc.): typically ship within 24 hours
• Larger “in-stock” items requiring pallets (LTL): typically ship within 1–3 business days
• Custom products: lead times vary; please contact our sales team for specifics

Note: Lead times are estimates only and may change without notice.

Returns Policy

Eligibility & Conditions

All return inquiries must be made within 30 days of the shipment date.

Returned products must be:

• In brand new, undamaged, unmarked condition
• Able to be resold as NEW
• Returns are subject to a 20% restocking fee for all Iconic MetalGear STANDARD products.
  • This does not apply to custom Iconic MetalGear products or any Iconic-X products, which are non-returnable.
• Final determination of return eligibility is at the sole discretion of Iconic Elements Inc.

Return Shipping Responsibility

• The purchaser is responsible for all return shipping costs.
• All customs and brokerage fees are the buyer’s responsibility.
• Customers must provide official notice that a return is incoming before shipping it back.

Damaged or Missing Shipments

Replacements will be provided only when deemed necessary, at the sole

All damaged products must be signed for as “damaged” at the time of delivery. If not signed as damaged, claims may not be accepted.

Damaged or missing shipments will be investigated by Iconic.

If Iconic or the carrier is found to be at fault, resolutions will be made on a case-by-case basis.

How to Request a Return

1. Contact the Iconic Support Team via sales@iconicmetalgear.com
   • The customer will be required to supply pertinent information to facilitate the return and to determine eligibility. This may include, but is not limited to, the following:
     • Order number
     • Customer details
     • Reason for return
     • Photos or video(s) as directed by Iconic
     • More as requested by Iconic
2. Iconic will review whether the return request falls within the 30-day period and other applicable guidelines.
3. If approved, instructions will be provided for the return shipment.
4. Once the returned product is received and inspected:
   • If the shipment is found to be in brand-new, resellable condition, a refund will be issued minus the 20% restocking fee.

Effective Date: August 19, 2025