This Privacy Policy describes how Iconic Elements Inc. (operating under the brand name Iconic MetalGear) collects, uses, and protects your information when you visit our website, interact with our content, or make a purchase through our ecommerce platform.

We are committed to protecting your privacy and handling your personal data in compliance with applicable laws and best practices. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information to provide our products, services, and customer support:

Account & Registration Information (optional)

• Name
• Company name
• Email address
• Phone number
• IP address
• Password (encrypted)

Purchase & Order Information

• Products purchased and purchase history
• Billing address
• Shipping address
• Payment information (processed securely through third-party payment providers; we do not store full credit card details)
• For purchases outside of Canada, we may also collect tax identification information and require the completion of Form 5106 for customs and border compliance.

Website & Communication Information

• Contact form submissions (including details about products of interest or inquiries)
• Newsletter signup details (email address and communication preferences)
• Customer support requests

Automatically Collected Information (via cookies, analytics, and tracking tools)

• IP address
• Browser type and version
• Device type (mobile/desktop)
• Operating system
• Referral source (e.g., Google, Facebook, TikTok)
• Pages visited, time on site, and clicks
• Ad views and conversion actions

2. Tracking & Analytics Tools

To improve our website, advertising, and user experience, we use industry-standard tracking and analytics services, including:

• Google Analytics
• Meta/Facebook Pixel
• Microsoft ​​Clarity
• LinkedIn Insight Tag
• TikTok Pixel
• Cloudflare CDN (for site security and performance)

These tools may collect information such as your IP address, browser, device type, referral source, pages visited, and interactions. Some platforms (such as Facebook and TikTok) may associate this data with your social media profile if you are logged into those platforms.

3. How We Use Your Information

We use the information collected for purposes such as:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Managing your account (if you choose to create one)
• Improving website performance, navigation, and user experience
• Sending order updates, confirmations, and necessary service communications
• Sending marketing emails or newsletters (only if you opt-in)
• Personalizing ads and measuring ad effectiveness
• Meeting legal and regulatory requirements, including customs compliance for cross-border shipments

4. Sharing Your Information

We do not sell your personal information.

We only share data with trusted third parties as required to complete your order or provide services. This may include:

• Payment processors
• Shipping carriers
• Customs brokers (for international shipments)
• Our authorized dealers (when necessary to fulfill your request or order)
• IT, hosting, and analytics providers that support our website and ecommerce system

Only the data necessary for the specific transaction or service will be shared.

5. Data Security

We take appropriate security measures to protect your personal information. While no system can be guaranteed 100% secure, we strive to protect your data against unauthorized access, misuse, or disclosure.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to your information
• Request deletion of your data (subject to legal and order fulfillment requirements)
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the contact form on our Contact Page. We will respond as quickly as possible, or as required by law.

7. Accounts & Login

Customers have the option to create an account on our website. An account makes it easier to manage order(s), but it is not required to make a purchase.

8. Email Marketing & Newsletters

If you sign up for our newsletter or other marketing communications, we may use your email to share product updates, promotions, and industry news. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via the contact form on our website.

Iconic Elements Inc.

(operating as Iconic MetalGear)

Effective Date: August 19, 2025